Customer Service

Kick-start your new career with our funded Customer Service Course!

Good customer service is one of the fundamental underpinning success factors with any business. Employment roles can be based in an office and deal with inbound calls, virtual chats or deliver exceptional face-to-face service to customers. Without good levels of customer service, businesses will not thrive. The knowledge and skills gained with our fully funded customer service course in Liverpool can be applied to a range of industries and roles.

Our goal is to help you make a really solid foundation to build your career on. This is why learners will receive nationally recognised qualifications to help you feel confident when entering the job market. Above all, our courses are also designed to help boost confidence, time management, and communication skills. Sound good? Read on!

Our Upcoming Customer Service Courses

No event found!

How we can help you

We understand that it can be hard to try something new which is why our team members are always happy to help.  Learners will be well supported by our friendly and approachable tutors throughout, and in addition to supporting them to gain new knowledge and skills, our team will also help with the likes of interview skills, CV writing, and next steps.

Our courses are really friendly and accessible, with small class sizes. Not only will you gain new knowledge and skills, but you’ll get to meet new people and grow in confidence.

Skills needed

  • To be thorough and pay attention to detail
  • The ability to work well with others
  • Sensitivity and understanding
  • Patience and the ability to remain calm in stressful situations
  • The ability to accept criticism and work well under pressure
  • Excellent verbal communication skills
  • Active listening skills
  • To be able to use a computer and the main software packages competently

Average salary (£ annually)

Of Customer Service roles

Where’s next?

Upon completion of this course, you could choose to;

  • Level 2 Certificate in Customer Service (coming soon with Innovative Alliance)
  • Improve Personal and Social Skills with Innovative Alliance
  • Improve ICT skills with Innovative Alliance
  • Employer – Intermediate or Advanced Apprenticeship
  • College -Level 2 Certificate in Contact Centre Operations