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Digital Skills for Work and Customer Service
Funded

Started on 12th August 2019 4 weeks

Take your first step towards working in a customer service role in the likes of a contact centre with Innovative Alliance

During this course, you will work towards gaining two qualifications.

Level 2 Digital Skills

  • Using and Managing Information.
  • Keeping Yourself and Others Safe When Using Digital Devices.
  • Communicating and Collaborating Online.
  • Digital Career Development
  • Identify online search facilities used to find information.
  • Explain how search engines work.
  • Use advanced search techniques to find information.
  • Identify sources of information to meet own or business needs.
  • Use bookmarking, search and filter facilities

Level 1 Customer Service

  • Maintain a positive and customer friendly attitude
  • Adapt your behaviour to give a good customer service impression
  • Do your job in a customer friendly way
  • Recognise and deal with customer queries, requests and problems.
  • Take details of customer service problems
  • Communicate using customer service language.

Duration:
Monday – Friday
9.30am – 3.30pm

Location:
The Jurys Inn, Liverpool
31 Keel Wharf
L3 4FN

Eligibility:
Participants should be aged 19+  and unemployed

This course is recruiting for the following employer;
Cerco

To find out more or to register your interest, complete the form below and we will be in touch soon.