Customer Service Online Course

Started on 24th August 2020 2 and 3 weeks

Level 1 Introduction to Customer Service Online Course

Gain the introductory knowledge and skills needed to take your first step towards a career in a customer service role. Consequently, customer service positions are applicable to a wide range of industries. Take the Customer Service Online Course to gain useful knowledge in the following topics listed below.

What does the qualification cover?
  • Apply legislation, regulation and organisational procedures for customer service
  • Working in customer service
  • Create a good impression to customers
  • Deal with queries and requests
Who is it suitable for?

This course is suitable for individuals who wish to work in a customer service role in the likes of Retail, Hospitality Services, Front of House, Business Administration or Contact Centres settings. It will give learners the skills, knowledge and understanding that employers look for when working in Customer Service.

How is it assessed?

The qualification will be assessed by your Tutor or Assessor using a range of methods. This could include uploaded questions, answers to tests or methods such as oral questioning via video link. 

How long does it take to complete?

You can usually complete it between 2 and 3 weeks.

What are my next steps?

To register your interest in this course, simply complete the form below and we will be back in touch soon,

What other’s have to say about taking a course with Innovative Alliance: Click here to read our case studies and what goes on behind the scenes at IA!