Level 1 Introduction to Customer Service (Online)
Gain the introductory knowledge and skills needed to take your first step towards a career in a customer service role within a wide range of industries.
What does the qualification cover?
- Apply legislation, regulation and organisational procedures for customer service
- Working in customer service
- Create a good impression to customers
- Deal with queries and requests
Who is it suitable for?
This course is suitable for individuals who wish to work in a customer service role in the likes of Retail, Hospitality Services, Front of House, Business Administration or Contact Centres settings. It will give learners the skills, knowledge and understanding that employers look for when working in Customer Service.
How is it assessed?
The qualification will be assessed by your Tutor or Assessor using a range of methods. This could include uploaded questions, answers to tests or methods such as oral questioning via video link.
How long does it take to complete?
You can usually complete it between 2 and 3 weeks.
What are my next steps?
To register your interest in this course, simply complete the form below and we will be back in touch soon,