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We're here to listen

We’re sorry to hear that you are unhappy with our service, and take all complaints seriously. Can you please complete all fields below and a member of the team will be in touch soon to discuss this with you in more detail.

View our full Compliments, Comments and Complaints Procedure

Please note: The process for resolving any queries or complaints regarding the apprenticeship, including quality, must include details of the escalation route within the main provider’s own organisation and the escalation process to the ESFA through the apprenticeship helpdesk (on 08000 150400 or email nationalhelpdesk@apprenticeships.gov.uk).*

* You must have followed the full IA procedure before contacting the ESFA